and looking on their FAQ page-
How long will it take to get my order?

'This time may differ depending on order volume, season, etc. Regardless of the time taken, you will be emailed when your order has been filled. Please don't email us asking when it will be done.

We only ask that you please be patient, the quality is well worth the wait.'

hmm, guess it's their policy not to reply to customers about a time frame. I can understand for avoiding impatient naggers but it's still not very polite or professional!