Wow. It makes me really sad that they turned out to be this way. A couple years ago I ordered one of their Cabbit hats for a Christmas present for a friend and it got here very quickly, the hat was adorable (I was tempted to keep it actually XP ) and they even sent some free pins with it. I was really happy with my order and thinking of eventually getting a custom hat of my character so it's really sad that can't happen now :/