They did seem really nice, hard working people which makes this all the more disappointing that they ignored every single email. I was planning to confront them at the next local con in April, emails and Paypal information in hand, and confront them face to face.

Conventions may be where they make a significant amount of money since they list quite a few on their site, so maybe they make con orders priority. I don't know, but two hats shouldn't take nearly a year if they're healthy and have time to make enough stock for cons.