Thankfully, I had filed a Paypal suit just in time (I gave them as much time as I could before filing and sent several emails,) I JUST got my money back 2 days ago from a transaction in early December, and not a single response from them, even through Paypal's system. Paypal sided with me, agreeing that the tracking number they gave me was invalid, and this was after waiting and waiting for them to respond! All I wanted was an email, a reassurance or something, instead I got months of frustration. I don't care HOW good quality the stuff is, the fact they think it's okay to treat people (much less, paying customers!) in this manner.
I don't care how small a business they are, there was NO excuse for not contacting me the way they did. According to their site, the wait time is 1-2 weeks for hats, not 9+ months! If nothing else it's extremely dishonest advertising. Then, to ignore not only emails, but four Paypal resolution messages (which, if someone can point out plausibly how they can miss those while still taking payments no problem I've got some swampland in Death Valley to sell...) they've really got some nerve!
From the number of people in my own post and commenters on DA, I think it's around $400 total missing (although I just got mine back through paypal so perhaps less.)
To the people who keep defending them: they're no better than thieves; regardless of the good transactions they've had. It just takes once of walking away with someone's money to be a thief; no amount of good transactions they've had will take that away, and in this case there are a group of people out of money with no product and no notice.
I've been trying to get my evidence together against this company so as to contact the conventions they're selling at on the page and tell the convention staff what's been going on (unless these other people see resulotion)...We'll see how lucrative they find conventions then. Googling "Pawstar" and "problems" has some hits in addition to what is listed here. I suggest others do the same.
My case with them
I don't care how small a business they are, there was NO excuse for not contacting me the way they did. According to their site, the wait time is 1-2 weeks for hats, not 9+ months! If nothing else it's extremely dishonest advertising. Then, to ignore not only emails, but four Paypal resolution messages (which, if someone can point out plausibly how they can miss those while still taking payments no problem I've got some swampland in Death Valley to sell...) they've really got some nerve!
From the number of people in my own post and commenters on DA, I think it's around $400 total missing (although I just got mine back through paypal so perhaps less.)
To the people who keep defending them: they're no better than thieves; regardless of the good transactions they've had. It just takes once of walking away with someone's money to be a thief; no amount of good transactions they've had will take that away, and in this case there are a group of people out of money with no product and no notice.
I've been trying to get my evidence together against this company so as to contact the conventions they're selling at on the page and tell the convention staff what's been going on (unless these other people see resulotion)...We'll see how lucrative they find conventions then. Googling "Pawstar" and "problems" has some hits in addition to what is listed here. I suggest others do the same.