I can't defend the artist's behavior (ignoring a customer is always bad.) but I did have similar experiences when commissioned at AC09. I was asked by Featheredragon to draw him a badge of a dragon, only he had no references then. I asked him what kind of dragon, he gave me only info on the horns, telling me to draw how I pictured a dragon. I did, and was nitpicked for over an hour as to why everything I did was wrong.
I was relatively new to commissions and was so scared of having a displeased customer that I didn't argue. It wasn't until TK_Bull who I was chatting with at the time stood up and told him that he got what he asked for. It was in the wee hours of the morning, and Feathered did apologize to me for it the next morning, and thanked me for the badge so I'm not angry about it now or anything but I do remember it. I don't think the artist here is lying at all.
Now that I know better, I would have refunded when I realized I couldn't give the commissioner what he wanted. I might work with feathered again in the future, he is a nice enough guy, I'm pretty sure you just need to establish what you will and won't do, revisions etc and ask for space.
no subject
I was relatively new to commissions and was so scared of having a displeased customer that I didn't argue. It wasn't until TK_Bull who I was chatting with at the time stood up and told him that he got what he asked for. It was in the wee hours of the morning, and Feathered did apologize to me for it the next morning, and thanked me for the badge so I'm not angry about it now or anything but I do remember it. I don't think the artist here is lying at all.
Now that I know better, I would have refunded when I realized I couldn't give the commissioner what he wanted. I might work with feathered again in the future, he is a nice enough guy, I'm pretty sure you just need to establish what you will and won't do, revisions etc and ask for space.