If her father was really at the base of this, I think that she'd simply refund people and be done with it so she could take the time to care for him while not having to worry about outstanding work.

The guilt trip is just unbelievable as well. Some people really need to learn that everyone has problems and that their problems are not any bigger than anyone elses, nor do they deserve endless amounts of time to sort out their obligations. People may well empathize with her about her father being sick but they're not required to do so.

Personally I don't believe that clients are obligated to be compassionate and understanding about an artist's life problems. As an artist, I certain appreciate that a lot are willing to be understanding, but I don't get people who take it for granted and expect it. Just because someone paid you to do something does not mean they're your friend and are required to have patience with you.

I think it's the same vice versa as well. I just don't get why so often people persist in treating transactions like friendships.