AluminemSiren

[kaliamberscale.livejournal.com]

WHO: Aluminemsiren, a.k.a. Orion

WHERE: http://www.furaffinity.net/user/aluminemsiren

WHAT:  One $25 character bust

WHEN: October 27th - Present

PROOF:  I don't think this needs much explaining.  Artist was commissioned in late October.  I didn't bug them about the commission until months had already passed.  Bugged them 2 or 3 more times between December 2011 and May of this year.  One of my emails even went ignored completely (probably because they were getting hounded by so many disgruntled commissioners).  May 12th, 2012 I requested a refund.  The email was read but never replied to.  I then sent another email asking for a refund, this time with more "srs bzns" verbiage.

I was told I would have to wait until Friday May 18th and will receive only a partial refund because the sketch had already been done. It is now 3 days after the 18th and my Paypal account is still at $0.  Aluminum, if you're reading this... I understand it's your business and you make the rules, but at this point in the game, a partial refund is only adding insult to injury.

http://i1150.photobucket.com/albums/o605/kalipython/AS01.jpg

http://i1150.photobucket.com/albums/o605/kalipython/as02.jpg

http://i1150.photobucket.com/albums/o605/kalipython/as03.jpg

EXPLAIN: Not much else to tell here.  The screenshots speak for themselves.  *shrug* 

EDIT: I have received a full refund in my paypal account from the artist.  Aluminum, I sincerely thank you for refunding me and I hope you are able to get your commission queue under control.  Good luck and thanks again.

Comments

[aluminemsiren.livejournal.com]

I never said it was their problem. I'm one person. I'm not an organization, nor am I a company. If something happens, there may be a delay. I wasn't a busy person when I took this commission, but then I got an actual job. Artists have lives, too. Under your logic, you're saying that even if I'm in the hospital coughing up a lung, I should stop and do my commissions. It's a risk every commissioner takes, and ALL artists go through their own problems. So, I have to disagree with you. It happens to everyone.

Regardless, this person -is- going to get their refund.

[poizenkat.livejournal.com]

uhh no. If you are taking money for your art then it IS a job. You should take it as a second job, not as something that could be put off. You were still paid for a service and you must provide it just as you do at your first job.

[kwolf13.livejournal.com]

Well, the whole "hospital" comment is blowing it out of proportions a little. Think of it this way. "If the excuse wouldn't fly in a real job, then it won't fly for a job like this, either". And obviously, if you're in the hospital sick, then that's an exception. Common sense would tell you that.

And having delays is fine, but you have to COMMUNICATE. The majority of artists are one person like yourself. And they still take the time to let their commissioners know what's going on. There's nothing wrong with delays, it's when you ignore/neglect to communicate this and leave customers in the dark for a long time, is when it's a problem. And ignoring personal messages from your customers.

If it's an emergency, then obviously you can't and it's understandable, and when you can let every one know what's going on, then of course people will be understanding. But as far as I can see, nothing that caused your delay or lack of communication was an emergency and therefore could have been told to your customers in due time.