HornedFreak

[kayla-na.livejournal.com]

WHO: HornedFreak

WHERE: https://www.furaffinity.net/user/hornedfreak/

WHAT: Digital Art, $30 commission

WHEN: Initial transaction was on March 22, 2016. I haven't seen any progress on my commission, or my name added onto HornedFreak's trello for two months. Only after I poked her about it did she add my name to the que.

PROOF:

http://imgur.com/oKmnQ9D - Original Journal Advertisement

https://www.furaffinity.net/view/13012988/ - Ref Link 1
https://www.furaffinity.net/view/16875996/ - Ref Link 2 (NSFW)
https://www.furaffinity.net/view/17174232/ - Ref Link 3 (NSFW)

Aforementioned ref links were directly linked in the journal.

https://www.furaffinity.net/view/12777499/ - Ref Link 4 (NSFW)

Said link above was linked in the transaction note.

http://imgur.com/biFXnh1 - Note conversation involving money transaction.

http://imgur.com/3i73reI - Me asking for an update on my commission in May.

http://imgur.com/z1hN9Wg - My second attempt in trying to contact the artist

https://www.dropbox.com/s/vyqjdqpz91rxm82/User_control_panel_--_Fur_Affinity_%5Bdot%5D_net_-_2016-06-26_14.49.05.png?dl=0

http://imgur.com/0vRsX2h - Journal of her new commission advertising a few days after I spoke to her asking for an update.

http://imgur.com/QAsbwJR - Trello que updated a few days after I spoke to her asking for an update.

http://imgur.com/oD4YmSu - My note on June 24th asking for a refund.

https://www.dropbox.com/s/hlyfujzgbwfwmvo/User_control_panel_--_Fur_Affinity_%5Bdot%5D_net_-_2016-06-26_15.24.33.png?dl=0 - Proof that she had read my note in my note outbox.

http://imgur.com/EJ7e46e - Finished commission posted two days after I asked for a refund. (NSFW)
https://www.furaffinity.net/view/20389722/ - NSFW


EXPLAIN:

She opened commissions on March 22nd, 2016, and she took mine. I asked her what I wanted, and let her do her thing. I haven't received an update on my commission in a while, and my name wasn't in her trello que, so on May 12, I sent her a note. My note was read, and I didn't receive a response. So I tried again a week later.

I received a response on May 19 that my commission is in progress, and my name got added on her trello que. I was content for the time being, so I gave her space. A few days later on May 23rd, she opens up a new batch of commissions, which left me a little confused because at the very least, my commission in the batch I was in wasn't finished.

I waited another month to receive my art, and I was getting a bit flustered by the lack of communication, and I don't know when she'd get to my commission since the progress seemed a bit slow with no update at all. I didn't see any art.

So on June 24, I send her another note asking for a refund, since I saw no artwork of any kind sent to me. The note was read, and I received no response. However, two days later (today), I saw that she posted my commission; didn't notify me about it either. x_x.

At this point I'm really miffed because I wanted my money back from the lack of communication, I didn't want the art anymore. So from my standpoint, it felt like she hurried to do my commission, and posted it to prevent me from getting a refund that I had already asked for two days prior, and she was aware that I had asked for it as the note was marked read in my outbox.


Edit:

http://imgur.com/Ku2tgKu - Conversation about the refund.
As of 6/27/2016, she has refunded my money. So I consider this matter resolved.

Comments

[sirmeo.livejournal.com]

Yeah, that behavior is highly suspect; even if your artwork WAS finished when you sent your refund request, the right way of handling this would've been "Sorry I've been bad at communicating, your artwork has actually been finished and I just haven't had the time to get back at you. I think we should try and negotiate a compromise of some sort!" or something like that, and NOT ignoring you for a few days and stealth-uploading the suddenly finished art. This behavior makes her look sort of dishonest, even if you are willing to believe the artwork was finished all along and not rushed to avoid "having to" refund someone :/

I'm also waiting a commission from her... I commissioned her Feb 1st and I've seen zero evidence my commission has ever been worked on, and this kind of behavior is making me a bit nervous. I'm currently 50/50 whether I want the art or a refund, and I was willing to wait 6 months myself before starting to ask for my art or a refund. The idea that she would rather rush my art out than negotiate a refund with me makes me extremely uncomfortable and I honestly don't know what to think now.

I understand she's going through a lot in her personal life? But she has a long queue, is bad at keeping her commission queue up to date, and keeps taking more and more commissions while people have waited for 5+ months for their artwork to be completed, and even if I end up getting my art/refund, I would probably not be commissioning her again, at least not until she's been "on track" with her commissions for a significant amount of time and shows me she can be professional.

So I definitely feel you and think this is something people need to be aware of when thinking of commissioning her.

[kattotang.livejournal.com]

I wouldn't wait 6 months to ask for a refund, or even just an update, as that would hit Paypal's chargeback deadline. You should always ask *before* the deadline, just in case you do end up having to file a chargeback.

[sirmeo.livejournal.com]

That's... a good point. I think I still haven't got used to PayPal's 180 day policy and am still going with the 45 day thing...

But the artist is now boasting about posting 3-5 sketch pieces a day (according to her newest journal on FA) so I'm gonna wait a few weeks more and see if she can actually deliver u_u after that I probably have to start poking for updates before the protection runs out.