https://cknsausage.livejournal.com/ ([identity profile] cknsausage.livejournal.com) wrote in [community profile] artistsbeware2_archive 2018-09-15 12:27 pm (UTC)

You mentioned insurance, do you still have the postage receipt / proof of postage?

I don't know anything about fursuits / the fur-suit business side of things but I'd imagine if you have both of those, just keep fighting it to be covered (if it covered the full amount). It's not your fault, it's the carrier's fault, and insurance is for this kind of thing.

Having said that I feel where you're coming from on the anxiety front, and I feel for the client as well because that's a lot of money to not receive anything.

Keep hounding the carrier and don't give in until they give you a satisfactory response. What does the insurance specifically cover? Full value, partial? Lost in transit? If it does cover full value, then it sounds like they are just looking for a way to get out of paying the whole amount, and I would imagine if you paid out for insurance on it, that would be covered. I would also probe them about how they came to the conclusion that the payout would be only $70? IME lots of people don't wanna make a fuss so sometimes bigger places will get away with stuff cos people generally take the path of least resistance. I could be wrong and there's another factor that is coming into play but to me, that's what it sounds like.

I hope you get a resolution to it!

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