Insurance was purchased though, and I gave them proof of the receipts and transactions. My parents told me I got a check in the mail from USPS yesterday for the $70 but they denied my first claim today so I filed another.
Would I have to refund in full? In my TOS it states that there is no refund on the 30% downpayment, and that was spent on the materials.
It's been nearly a month since the package was lost but there's some holes in the story (the fire that never happened, client telling me the label burned off when I wrote on the package with permanent marker) so I'm going to try to do a little more digging before issuing a refund and calling it a loss.
I appreciate the opinions, I've never dealt with something like this before so I'm kinda lost and hearing another voice is great!
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Would I have to refund in full? In my TOS it states that there is no refund on the 30% downpayment, and that was spent on the materials.
It's been nearly a month since the package was lost but there's some holes in the story (the fire that never happened, client telling me the label burned off when I wrote on the package with permanent marker) so I'm going to try to do a little more digging before issuing a refund and calling it a loss.
I appreciate the opinions, I've never dealt with something like this before so I'm kinda lost and hearing another voice is great!