Warning-Pawstar
Jan. 31st, 2009 06:13 pm![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
stormslegacy.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
artistsbeware2_archiveI posted asking a question before, but now I fear I have to give a full negative report.
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ETA: Apparently I am NOT the only one. The plot thickens, so to speak:
http://forums.ohayocon.org/viewtopic.php?t=3151&sid=cee603a9492e9ca8c9d4f1a8e03578fe
and
http://news.deviantart.com/article/69827/
Between the FOUR (2 in the news article, read the comments) of us that's nearly 300 dollars worth just "disappeared" without any contact whatsoever. Not to mention the person in the comments who harassed daily to get their refund. There is also another person that was left waiting for a year O_o
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On the 11th of December I ordered a fox yip hat from Pawstar (www.pawstar.com). On the 18th, I received a tracking number ( 9101150134711493290548 ) for it. The status of the tracking number, as you can see here, never changed. Thinking that USPS is sometimes silly, I watched and waited for my package. None ever arrived.
After about a week and a half of looking, I sent a polite email (with all information needed) to Pawstar asking what was up. No response. I waited a week, and sent another polite email, this time from a different email client as well as her email form wondering if maybe it was my email. Nope, nada. On the 22nd of January sent a third email and opened up a paypal dispute (not a claim) with a message asking what was up, as it was nearing paypal's timelimit. Still no response.
My message says that I want the hat, not a refund, and all I want is contact. Just something to let me know what is happening. I did not send more than one a week (not even one a week!) and each was polite and to the point. 4 emails now, over 5 weeks.
The hat has since been edited off the website. According to her myspace page, the last time she was on was yesterday (1/30/09). There's no way she could have missed my paypal dispute. According to the website you can still order!
Today I escalated the dispute to a claim. I was going to wait the full 20 days but honestly if she hasn't contacted me by now (over a month later), I don't think she will and I can use the money. If she has a good reason not to have emailed then I would gladly resend the money as I really wanted the hat and I don't see others in that style, however this is ridiculous. There is no excuse whatsoever to leave a customer that long without contact when there is a problem. Seriously, what I want is just an email. (ETS here are the messages I sent with he claim, so people know I really didn't harass:
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1/22/2009 10:35 PST - Buyer: I'm genuinely sorry for doing this, I'm opening a dispute to try and get your attention. I have sent 3 emails over the past 3 weeks and gotten no response. I was informed my item was shipped the 17th of December via priotiy. I have not recieved anything and according the the tracking number it was not shipped. I would at the very least like a response to my emails. Was it sent? What happened? I'm not doing this because I want my money back, I just want to know what's up. ~Michelle
1/31/2009 14:59 PST - Buyer: Because it's been a week and a half without even any contact I'm escalating to a claim now. I genuinely hope that you are okay and that nothing happened to you. If you let me know what is up and have a good reason for the lack of contact, I will happily pay you again to get the hat. Otherwise, I am sorry it came down to this. ~Michelle/ Stormslegacy
___
If it weren't for the updates to the interior of the site, (though not the front page) I would believe something happened. But then I check out her myspace page and I think the uncommunicativeness is just towards me. Not cool.
Since she clearly isn't speaking to me, here's hoping that I get my 40 dollars back.
Edited to add copy of the messages left in Paypal
__
ETA: Apparently I am NOT the only one. The plot thickens, so to speak:
http://forums.ohayocon.org/viewtopic.php?t=3151&sid=cee603a9492e9ca8c9d4f1a8e03578fe
and
http://news.deviantart.com/article/69827/
Between the FOUR (2 in the news article, read the comments) of us that's nearly 300 dollars worth just "disappeared" without any contact whatsoever. Not to mention the person in the comments who harassed daily to get their refund. There is also another person that was left waiting for a year O_o
__
On the 11th of December I ordered a fox yip hat from Pawstar (www.pawstar.com). On the 18th, I received a tracking number ( 9101150134711493290548 ) for it. The status of the tracking number, as you can see here, never changed. Thinking that USPS is sometimes silly, I watched and waited for my package. None ever arrived.
After about a week and a half of looking, I sent a polite email (with all information needed) to Pawstar asking what was up. No response. I waited a week, and sent another polite email, this time from a different email client as well as her email form wondering if maybe it was my email. Nope, nada. On the 22nd of January sent a third email and opened up a paypal dispute (not a claim) with a message asking what was up, as it was nearing paypal's timelimit. Still no response.
My message says that I want the hat, not a refund, and all I want is contact. Just something to let me know what is happening. I did not send more than one a week (not even one a week!) and each was polite and to the point. 4 emails now, over 5 weeks.
The hat has since been edited off the website. According to her myspace page, the last time she was on was yesterday (1/30/09). There's no way she could have missed my paypal dispute. According to the website you can still order!
Today I escalated the dispute to a claim. I was going to wait the full 20 days but honestly if she hasn't contacted me by now (over a month later), I don't think she will and I can use the money. If she has a good reason not to have emailed then I would gladly resend the money as I really wanted the hat and I don't see others in that style, however this is ridiculous. There is no excuse whatsoever to leave a customer that long without contact when there is a problem. Seriously, what I want is just an email. (ETS here are the messages I sent with he claim, so people know I really didn't harass:
____
1/22/2009 10:35 PST - Buyer: I'm genuinely sorry for doing this, I'm opening a dispute to try and get your attention. I have sent 3 emails over the past 3 weeks and gotten no response. I was informed my item was shipped the 17th of December via priotiy. I have not recieved anything and according the the tracking number it was not shipped. I would at the very least like a response to my emails. Was it sent? What happened? I'm not doing this because I want my money back, I just want to know what's up. ~Michelle
1/31/2009 14:59 PST - Buyer: Because it's been a week and a half without even any contact I'm escalating to a claim now. I genuinely hope that you are okay and that nothing happened to you. If you let me know what is up and have a good reason for the lack of contact, I will happily pay you again to get the hat. Otherwise, I am sorry it came down to this. ~Michelle/ Stormslegacy
___
If it weren't for the updates to the interior of the site, (though not the front page) I would believe something happened. But then I check out her myspace page and I think the uncommunicativeness is just towards me. Not cool.
Since she clearly isn't speaking to me, here's hoping that I get my 40 dollars back.
Edited to add copy of the messages left in Paypal
![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
no subject
Date: 2009-02-01 04:01 pm (UTC)If so, okay... but if not, I wouldn't be surprised if they were still backlogged.
no subject
Date: 2009-02-01 04:31 pm (UTC)I'm not the OP but it sounds like they'd be willing to wait at least a little longer if they'd get SOME sort of response.
no subject
Date: 2009-02-01 04:38 pm (UTC)no subject
Date: 2009-02-01 04:55 pm (UTC)At least then I'm guaranteed to get it haha.
Sux for you though-- hope you get your money back. D:
no subject
Date: 2009-02-01 05:04 pm (UTC)Hope things turn out for the better, OP. Thanks for the heads up.
no subject
Date: 2009-02-01 05:14 pm (UTC)On a side note, wow, their bad kitty logo look just like Death kitty/ bye bye kitty's logo...a deliberate rip/ cash in?
no subject
Date: 2009-02-01 05:21 pm (UTC)How long will it take to get my order?
'This time may differ depending on order volume, season, etc. Regardless of the time taken, you will be emailed when your order has been filled. Please don't email us asking when it will be done.
We only ask that you please be patient, the quality is well worth the wait.'
hmm, guess it's their policy not to reply to customers about a time frame. I can understand for avoiding impatient naggers but it's still not very polite or professional!
no subject
Date: 2009-02-01 05:31 pm (UTC)If you're backlogged you edit your site to state a longer waiting time, give an apology and at least respond to something like a paypal dispute. Leaving me with no response for 50 someodd days when the timeframe you give is 2-3 weeks, especially after you've given me an email that explicitly states that the item was shipped, expect it in a couple days is not okay.
A month is more than enough time to "get around" to answering a customer's emails, especially when said customer opens a Paypal dispute after 40 days and 10 days later there is STILL no response but you're still taking orders. How long does it take to write a quick message saying "I'll look into it?"
no subject
Date: 2009-02-01 05:34 pm (UTC)no subject
Date: 2009-02-01 05:37 pm (UTC)I'm looking at the furducers, their custom hats are adorable:
http://www.furducers.com/
no subject
Date: 2009-02-01 05:42 pm (UTC)no subject
Date: 2009-02-01 05:43 pm (UTC)I know USPS sometimes forgets to scan the package but...I honestly don't think that's what happened here.
no subject
Date: 2009-02-01 05:44 pm (UTC)no subject
Date: 2009-02-01 06:01 pm (UTC)Wholly friggin' unprofessional. I SUCK as far as business practices myself, but hey - even if I had a booming industry of thousands of orders to manage and had twenty people EMail me going "Hey where's my stuff?" I'd still make sure I got back to each and every one of them in a reasonable time frame. NO ONE is ever THAT busy that they can't send you a simple one line EMail, especially not in 50+ days. :|
no subject
Date: 2009-02-01 06:30 pm (UTC)no subject
Date: 2009-02-01 06:52 pm (UTC)I eventually did get my hat, although i dont remember if i got a tracking number, just a random email one day saing "it shipped". Honestly, their communication was terrible, but i did get my hat and i am pleased with it. i wear it a lot.
im not sure what to tell you, im sorry :(
no subject
Date: 2009-02-01 07:14 pm (UTC)It's too bad because as I said in my first post, their stuff really looks to be quality and the people that have gotten things say that they're great. This is why, if she has a good reason I'd be happy to resend the 40 dollars to reset the Paypal timelimit but I refuse to not be covered when dealign with someone who doesn't communicate.
no subject
Date: 2009-02-01 07:42 pm (UTC)http://superwailingbonus.com/passion06/folders/6517/3233KappyAndStreaks
hehe!
no subject
Date: 2009-02-01 07:44 pm (UTC)Were they good to work with? I think I'd love a hat of my fursona, and their prices are similar. I liked the yip hat because it looked very classy, but the furducers have some very cute and fun stuff.
no subject
Date: 2009-02-01 07:46 pm (UTC)I highly recommend them.
no subject
Date: 2009-02-01 07:49 pm (UTC)no subject
Date: 2009-02-01 09:11 pm (UTC)no subject
Date: 2009-02-01 11:31 pm (UTC)no subject
Date: 2009-02-02 04:01 am (UTC)I ordered a hat from them a while back for my son, green base with blue interior for the ears. After a few weeks I got it in the mail and opened it before my son got home and the colors were inverted (blue base with green interior). I sent them an e-mail about the mix up, expecting to have to pay for another one since their site clearly states no refunds. Got a response within hours apologizing for the error, since my original order was green base with blue interior ears. They sent me the correct green hat to me and told me to keep the blue one.
I'm sorry that you've had issues with them but i've had other friends of mine get custom items from them and never had a single issue.
no subject
Date: 2009-02-03 11:27 am (UTC)Because I saw this and, literally, thought of you!
I can do HTML, I promise!
Date: 2009-02-04 03:53 am (UTC)Yeah, and any USPS package is actually scanned MULTIPLE times, each time it arrives to or departs a new sorting station. It would be a crazy coincidence if a package was never ONCE scanned at any point in the shipping process! Especially since the USPS is getting so anal about revenue lost due to mistakes, and is seriously punishing employees who fail to scan (former mail carrier here with a current mail carrier mother, so I still know many of the ins and outs. XD )
no subject
Date: 2009-02-04 08:51 pm (UTC)no subject
Date: 2009-02-04 09:03 pm (UTC)I don't know if they went downhill since you've dealt with them or what but apparently, I'm not the only one to have problems as this showed up recently on DA:
http://news.deviantart.com/article/69827/
According to the comments in this girl's journal, there's a third person as well.
It's been 5 days since I made this post and I still haven't gotten a response from them, neither email nor through paypal. The paypal claim is halfway to the timelimit, and they haven't even given me an "I'll look into it."
How I judge a business is not how they act when everything goes right, but how they respond when problems (inevitably) arise. I'm not saying they originally meant to screw me but at this point I feel pretty screwed.
Re: I can do HTML, I promise!
Date: 2009-02-04 09:05 pm (UTC)no subject
Date: 2009-02-04 09:22 pm (UTC)Have you looked at the furducers? They have hats at similar prices, and their custom character hats are amazing!
http://www.furducers.com/
no subject
Date: 2009-03-12 10:28 am (UTC)We don't have much in the way of foxes, but if you want better customer service, check us out over at bunnywarez.com. :)