ToS feedback, please?

[suzaku-ou.livejournal.com]

First of all, I would really like to thank the community members who helped me a couple of months ago with my difficult problems. I couldn't be more thankful to everyone :)

A month or two back, I was so depressed because of the more current incident, but because there have been some nice people recently who have been very encouraging and one kind person even asked for my commission info, I would like to ask for some advice on how to improve my ToS? I really don't want to go through such a horrible experience again, and I would really like to stay friendly with commissioners while maintaining a professional composure and environment.

( Details below )