I think that trying to give a refund really won't do any good considering shipping costs, the customer should either try and sell it themselves or work with you to find a comfortable solution perhaps keeping the tail and trying with a bigger belt and mailing them a new pair of ears, relatively inexpensive, when you come up with a solution for the headband?
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timeasmymeasure
no subject
Date: 2012-06-17 02:56 am (UTC)