I was going to suggest the same thing, and since the OP has already emailed about a refund, I would still suggest it if the customer refuses the refund, saying something like "if you do not wish for the refund as outlined in my TOS, I can offer to repair the product based on the issues you have with it."
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timeasmymeasure
no subject
Date: 2012-06-18 12:36 am (UTC)