Not gonna lie, that attitude in the refund note conversation is really not impressive.
"Good lord. I didn't choose to do it immediately. I'm pretty sure I don't need to explain myself like that, excuse me for sounding rude."
Sorry, but that is not okay. If it's where the commission had been completed "for a while" then give the commissioner an update saying as such, but also stating that you'd like to post it as part of a batch and ask the commissioner if that's okay. Barring that, when it's done, send the finished piece to the commissioner by something like, say, an email or something so they're not kept waiting with no update/communication.
When you have established a history of not communicating or updating, and suddenly the piece appears after you've been asked for a refund, it's going to look really sketchy. It is a reasonable and natural thought to have.
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timeasmymeasure
no subject
Date: 2016-06-28 12:31 pm (UTC)"Good lord. I didn't choose to do it immediately. I'm pretty sure I don't need to explain myself like that, excuse me for sounding rude."
Sorry, but that is not okay. If it's where the commission had been completed "for a while" then give the commissioner an update saying as such, but also stating that you'd like to post it as part of a batch and ask the commissioner if that's okay. Barring that, when it's done, send the finished piece to the commissioner by something like, say, an email or something so they're not kept waiting with no update/communication.
When you have established a history of not communicating or updating, and suddenly the piece appears after you've been asked for a refund, it's going to look really sketchy. It is a reasonable and natural thought to have.