"Artists Beware"

I hope she realizes that even if she wasn't being dishonest about having the (almost or fully) completed artwork ready when Kayla-Na asked for the refund, she really _does_ look shady when she ignored the note and "suddenly" had the finished artwork ready. If her public trello was clearer about what pieces have been worked on (I'm not sure if I'm stupid and missing something, but I honestly can't tell how many of those sketch commissions are finished or nearly finished? She says in the note that she has many that are sitting finished or nearly finished but I just can't tell just from looking at her trello), or if she'd sent regular updates, or even an update about how the artwork is moving along, or delays if the artwork is not moving along, it would be so much better. But the tone of the note isn't leaving me too hopeful :/

At least this story had a happy ending? OP got the refund and hopefully this inspires the artist to work more on their communication and keeping her public commission queue up to date.