Seeking advice -Commission supposedly completed?

[ohnobeau.livejournal.com]

Almost a year ago I commissioned an artist at a furry convention for a badge of my fursona. I went months without hearing any progress, but their Trello was very very busy and they obviously take a lot of commissions. I was patient and figured they would get to me when they have a chance. I peeked at the Trello every couple of weeks just to check the progress, and the last time I looked my commission was all the sudden moved to the artists "completed" slot. I was never contacted with a sketch, or even what the finished commission looked like. I sent an email to the artist, using the email address they requested all of their commissions contact them on. It has been over a week and no response. They're active on twitter so I sent them a PM, letting them know that I had emailed and so far no response to that either. Despite being obviously overwhelmed with their many commissions, they regularly take more on twitter. 

I have only done a few commissions before, and this is really my first bad experience. I am hesitant to write a beware because they were so nice to me at the convention, and they seem to have a big following and be well-liked. I just want my commission with no drama or hassle.

This is my first time using LiveJournal, please forgive me if I've made any sort of mistakes when posting this.

Comments

[ravensmoon666.livejournal.com]

If it was truly completed they shouldn't have any issue handing you over the finished piece. They may have just done that so they seem as if they are actually making progress on their Trello and I feel as if you should assume as such until they respond. Maybe publicly tweet them? I know it seems a bit out-there but maybe if it's made more public they'll feel more inclined to respond and unless I'm wrong a public tweet cannot be removed unless it's report worthy.

[rendrassa.livejournal.com]

Like ravensmoon said, a public tweet might get their attention. If you feel too stressed about directly calling them out about the art, you might give a "general" tweet like, "Just say on [@artist]'s Trello that my badge is done! Can't wait for them to send me the piece." It's not as good as, say, "Waiting on a reply from [@artist] in regards to a badge commission last year." but it's a tad more "polite". Drawback is it might not prod them enough to feel the need to respond.

If you already paid for shipped the badge back when you ordered, don't let them demand shipping fee all over again! That's been a common mess up on this site.