Advice: USPS lost commission
Sep. 14th, 2018 09:09 pm![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
laughsatthunder.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
artistsbeware2_archiveHi again!
I need a little help.
Long story short, was commissioned for a fursuit, made it, mailed it on August 25th and it hasn't been seen since August 30th. There is no update to the tracking or anything.
I filed a claim with USPS for the full amount (roughly ($2,200) with proof of the transactions and they offered to pay me $70. I don't even know where they pulled that number from, it doesn't even make sense with the insurance; I filed for an appeal.
Client says that they called their local post office and that an investigation has been opened.
I don't know what more I can do and I'm honestly scared. I haven't spent the money but USPS just lost an expensive, one-of-a-kind costume I can't exactly replicate and, ideally, would like to have them refund me in full for the item they lost.
If it comes to it, how do I go about out-of-pocket calculating a refund for my client? They already have the tail in their possession so I would subtract that from the total cost, but what about things like the cost of materials and such? Is it "cheap" to keep those funds?
Anything would be really helpful right now. I cannot afford to remake the costume again. The $70 USPS tried to offer me doesn't even cover the cost of the fabric.
I need a little help.
Long story short, was commissioned for a fursuit, made it, mailed it on August 25th and it hasn't been seen since August 30th. There is no update to the tracking or anything.
I filed a claim with USPS for the full amount (roughly ($2,200) with proof of the transactions and they offered to pay me $70. I don't even know where they pulled that number from, it doesn't even make sense with the insurance; I filed for an appeal.
Client says that they called their local post office and that an investigation has been opened.
I don't know what more I can do and I'm honestly scared. I haven't spent the money but USPS just lost an expensive, one-of-a-kind costume I can't exactly replicate and, ideally, would like to have them refund me in full for the item they lost.
If it comes to it, how do I go about out-of-pocket calculating a refund for my client? They already have the tail in their possession so I would subtract that from the total cost, but what about things like the cost of materials and such? Is it "cheap" to keep those funds?
Anything would be really helpful right now. I cannot afford to remake the costume again. The $70 USPS tried to offer me doesn't even cover the cost of the fabric.
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Re: Information Directly From a Post Master
Date: 2018-09-17 06:42 pm (UTC)How would I go about contacting a local postal consumer affairs office? The post office I mailed the package from knows me very well and the staff loves me, however I won't be able to visit in person until next weekend. Do you think they could give me some pointers or help me out too?